Pcdj Dex 2021: Troubleshooting Issues with Google Maps Listings

As a business owner, maintaining an accurate and visible online presence is crucial for attracting customers and driving sales. However, even with the best efforts, issues can arise that impact your ability to reach potential clients. In this article, we'll explore a common problem faced by many businesses: inconsistent Google Maps listings.

The issue at hand

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One business owner recently encountered an unusual situation where their Google My Business (GMB) listing showed up in a different state and city when searching for their exact business name. Despite having a physical location in Matthews, NC, the listing only appeared when typing the exact name 'Locksmith Independence, KS.' This discrepancy not only affected visibility but also led to a significant drop in calls and website traffic.

Troubleshooting steps

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To resolve this issue, the business owner took several steps:

1. Verified account: The first step was to ensure that their Google My Business account was properly verified.

2. Location accuracy: They double-checked the location settings on their GMB dashboard to ensure that everything was correct and up-to-date.

3. Communication with Google: The business owner reached out to Google support via email and phone, providing detailed information about the issue.

Despite these efforts, the problem persisted. In an attempt to find a solution, the business owner asked for assistance from this community, hoping to get some insight into what could be causing the issue.

Potential causes

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There are several reasons why a GMB listing might not appear in search results, even when searching for the exact business name. Some possible causes include:

1. Incorrect or outdated location information: If your business's physical address is not accurately listed on Google My Business, it can impact visibility.

2. GMB listing suspended or removed: In some cases, a GMB listing might be suspended or removed due to policy violations or other issues.

3. Competitor listings: If a competitor has created a fake listing for your business, it could cause confusion and affect your visibility.

Resolving the issue

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To resolve this issue, the business owner may need to take additional steps, such as:

1. Re-checking location information: Verify that all location-related settings on their GMB dashboard are accurate and up-to-date.

2. Requesting a listing review: Reach out to Google support to request a review of their listing to ensure it's not suspended or removed.

3. Monitoring search results: Keep an eye on search results for their business name and location to detect any changes or anomalies.

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Maintaining a consistent online presence is crucial for businesses, and issues like inconsistent GMB listings can have significant consequences. By following the troubleshooting steps outlined above and staying vigilant about monitoring search results, businesses can take control of their online visibility and ensure that customers can find them easily.

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